Fort Pierce, FL, October 23, 2020 – At the Fort Pierce Utilities Authority (FPUA) Special Meeting, the Board voted to delay electric disconnects until further information is reviewed at their November 17 meeting. This allows FPUA customers additional time to seek and receive assistance from COVID-19 relief programs. “We believe the decision of the Board provides our customers additional opportunities to make payment arrangements to avoid disconnections in the future”, said Charlie Frank Matthews, Board Chairman. “We will continue to evaluate program enhancements to assist our customers through the pandemic.”
FPUA will continue to waive late fees and charges through December 31, 2020. FPUA will begin offering a good faith payment program immediately. Residential customers with existing payment arrangements that make a good faith payment equal to 25% of their bill (up to a maximum of $100) will receive a modified payment plan. Commercial customers with existing payment arrangements that make a payment equal to 25% of their bill will also receive a modified payment plan. Please contact Customer Service at 772-466-1600, x 3900, to discuss the available opportunities.
Assistance Programs Available to FPUA Customers
The Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI appointment line at 844-356-8138. Appointments are required and eligibility guidelines apply. Mustard Seed and ALPI will be streamlining the approval process through the use of a Residential Hardship Affidavit, to qualify more of our customers in a shorter time period.
Connecting with FPUA Customer Service
- The Customer Service call center (772-466-1600, ext. 3900) is open with extended hours from 8:00 am to 5:00 pm.
- The drive-thru window is open with extended hours from 7:30 am-5:00 pm. The drive-thru is typically very busy in the morning. Visit late morning or early afternoon to shorten wait times.
- The 24-hour Kiosk is available on the west side of the building at 206 S 6th Street and accepts cash, credit/debit cards, and check payments.
Alternative Payment Options*
Please visit www.fpua.com for information on:
- Remote Payment Locations
- PayNearMe Locations
- Phone Payment Options, including by text
- Mobile Payment Options, including online and auto pay
About FPUA: Fort Pierce Utilities Authority is a municipal utility whose mission is "to provide our customers with economical, reliable, and friendly service in a continuous effort to enhance the quality of life in our community." Fort Pierce is one of more than 2,000 communities in the United States served by a community-owned electric utility, and one of very few who also provide water, wastewater, natural gas, and Internet services. Public utility systems are owned by the people they serve. All benefits from our locally controlled utility remain right here in the community. Additional information is available at www.fpua.com.