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Building Department Customer Service Feedback Survey

  1. Were you greeted quickly and courteously?*
  2. Was our staff professional and eager to assist you in a timely manner?*
  3. Was our staff knowledgeable regarding the requirements and procedures necessary to address your need?*
  4. Did our staff explain the next step in the process?*
  5. Were your needs met and your questions answered?*
  6. If the person serving you was unable to address your concern or need, were you directed to the appropriate person or other City division?*
  7. Was the project reviewed and/or permit issued within the estimated timeframe discussed?*
  8. Did the estimated timeframe provided to you meet your expectations? *
  9. The information or assistance I was seeking was clearly provided to me. *
  10. City staff provided helpful suggestions and information to advance my project.*
  11. City staff were responsive and prompt in responding to emails, calls and inquiries.*
  12. Overall, the service I received was excellent.*
  13. Would you like to be contacted by someone on our staff about your experience?*
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  15. This field is not part of the form submission.