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Building Department Customer Service Feedback Survey

  1. Were you greeted quickly and courteously?*

  2. Was our staff professional and eager to assist you in a timely manner?*

  3. Was our staff knowledgeable regarding the requirements and procedures necessary to address your need?*

  4. Did our staff explain the next step in the process?*

  5. Were your needs met and your questions answered?*

  6. If the person serving you was unable to address your concern or need, were you directed to the appropriate person or other City division?*

  7. Was the project reviewed and/or permit issued within the estimated timeframe discussed?*

  8. Did the estimated timeframe provided to you meet your expectations? *

  9. The information or assistance I was seeking was clearly provided to me. *

  10. City staff provided helpful suggestions and information to advance my project.*

  11. City staff were responsive and prompt in responding to emails, calls and inquiries.*

  12. Overall, the service I received was excellent.*

  13. Would you like to be contacted by someone on our staff about your experience?*

  14. Leave This Blank:

  15. This field is not part of the form submission.